Manners That Sell
Putting it in writing Writing a letter is another positive communication method. Letters can add a very professional as well as personal touch. However, there are some things that should be avoided when communicating with customers. The goal is to keep the conversation focused on the needs and interests of the customer, she adds. Ramsey says that when forging a professional relationship, the best thing to do is consider your client.
As far as etiquette in general, Draper suggests that simple follow through and polite behavior should always be a consideration when working with clients. Being honest and delivering the goods as promised goes a long way with customers. Benjamin F. Walker is an industry writer in Salt Lake City. Disclaimer: Please note that Facebook comments are posted through Facebook and cannot be approved, edited or declined by CleanLink.
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"Manners that Sell" w/ Lydia Ramsey 01/04 by Elite Women Today | Women
See Also Higher Learning 1 reviews. Express some form of thank you when you meet the client. Perhaps, it is "Thank you for taking your time to see me today" or "Thank you for joining me for lunch.
Another forgotten sales technique is to remember there is no sweeter sound than that of our own name. When you use the client's name in conversation within your first twelve words and the first seven seconds, you are sending a message that you value that person and are focused on him.
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Nothing gets other people's attention as effectively as calling them by name. Your clients will. In fact, they will notice your hair and face first.
here Putting off that much-needed haircut or color job might cost you the deal. Don't let a bad hair day cost you the connection. People will look from your face to your feet. If your shoes aren't well maintained, the client will question whether you pay attention to other details. Shoes should be polished as your sales technique. They may be the last thing you put on before you walk out the door, but they are often the first thing your client notices.
A faster walker can be perceived as important and energetic - just the kind of person your clients want to do business with. Pick up the pace and walk with purpose if you want to impress. The business handshake is an essential selling technique to make a lasting impression. The first move you make when meeting your prospective client is to put out your hand. There isn't a businessperson anywhere who can't tell you that the good business handshake should be a firm one.
Yet time and again people offer a limp hand to the client.